How to handle objections and rejections
No one likes to hear "no", but it's a part of life. Learn how to handle objections and rejections like a pro with ella’s advice.
No one likes to hear "no", but it's a part of life. Whether you're selling a product or service, you will inevitably face some objections and rejections. It's important to know how to handle them in a way that doesn't damage your relationship with the customer.
Here are a few tips:
Don't take it personally. It's not about you, it's about the customer. They may have a legitimate objection or they may just not be ready to buy.
Don't get defensive. Stay calm and avoid getting defensive. If you get defensive, it will only escalate the situation.
Listen to their objection. Really listen to what they're saying and try to understand their point of view.
Acknowledge their objection. Thank them for bringing it up and let them know that you understand their concern.
Address their objection. Once you've acknowledged their objection, address it directly. If you can't resolve the issue, offer to find a solution together.
Clarify any misunderstanding. If you think there's a misunderstanding, clarify it. Sometimes, all it takes is a little clarification to resolve the issue.
Ask for the sale. After you've addressed the objection, ask for the sale again. If they're still not ready to buy, find out what else you can do to help them make a decision.
No one likes to hear "no", but it's a part of life. By following these tips, you can learn how to handle objections and rejections like a pro.